Unable to load Web AppBuilder applications or various image errors in Internet Explorer after installing Windows updates KB4487017, KB4487044, KB4486563, KB4486996

Last Published: April 25, 2020

Error Message

There are known issues with certain February 12, 2019 Windows updates and Internet Explorer such as:

There may possibly be others.

This issue causes various load errors and image errors for Web AppBuilder applications in Internet Explorer. Notably, apps with customized icons for their widgets seem to display errors. Primarily this has been seen with WebApp Builder for Developers, but may affect some versions of Portal for ArcGIS or downloaded applications. In testing, no issues were seen with ArcGIS Online or with Portal 10.6.1, however this has been confirmed to impact Portal 10.4.1, where the following errors are returned:
Error: Access is denied.
Error: Assertion failed: no binaryen method succeeded.

Configured custom images may also fail to load, with theme errors such as the following:
create widget error: themes/FoldableTheme/widgets/HeaderController/Widget


This is a known issue. According to Microsoft Update KB4487017: "After installing this update, Internet Explorer may fail to load images with a backslash (\) in their relative source path."

Solution or Workaround

This issue may be resolved by implementing one of the following:

  • Installing a patch resolving the issue as indicated by Microsoft, where available (see the links above).
  • Uninstalling the update.
  • Editing the application configuration to change backslashes in image paths into a forward slashes.

Article ID:000020226

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