ERROR
When attempting to authorize ArcGIS Pro using a Named User license from Portal for ArcGIS, the following error message is returned:
An unknown error has occurred. Contact your administrator to check that the license manager is running with valid licenses.

This issue may be caused by incorrect information provided while generating the Portal license file (.json). The incorrect information may include:



Note: If you have ArcGIS Pro or ArcGIS Pro extensions available to your organization, select the number of add-on ArcGIS Pro licenses and ArcGIS Pro extensions. Click Next.

Note:
For ArcGIS Enterprise versions 11.3 or earlier, if your ArcGIS License Server Administrator is running on a non-default port (i.e., other than 27000), you must generate the license file using that specific port.
To check the running port of ArcGIS License Server Administrator: Open ArcGIS License Server Administrator > Diagnostics > View, and check the Listening port, as shown in the next image.

Article ID: 000035854
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