Unable to access the ArcGIS GeoEvent Manager page after upgrading ArcGIS GeoEvent Extension for Server

Description

Accessing the ArcGIS GeoEvent Extension Manager page after upgrading ArcGIS GeoEvent Extension for Server returns “No service found.”

Cause

The following are possible causes of this problem:

• An anti-virus application is denying access to the ArcGIS GeoEvent Manager page by blocking processes from the following path C:/Program Files/ArcGIS/Server.

Note:
Check if a firewall is configured in the environment. A firewall rule can be set to block 
applications from executing and can cause this problem to occur.

• Folders associated with ArcGIS GeoEvent Extension for Server are not removed when uninstalling the extension.

Note:
The error message, “404 Page not found”, can also be returned if access to 
ArcGIS GeoEvent Manager page is blocked. 

Solution or Workaround

• Create an exception for ArcGIS GeoEvent Extension for Server in the Antivirus application. The following Technical Article describes this in detail: Problem: The ArcGIS GeoEvent Extension for Server fails to launch on servers running McAfee Enterprise Suite Anti-Virus.

• Reinstall ArcGIS GeoEvent Extension for Server. The steps below detail how to reinstall ArcGIS GeoEvent Extension for Server.

1. Perform a clean uninstallation of ArcGIS GeoEvent Extension for Server to remove any residual files. The steps in the following ArcGIS for Server document describes this in detail: Uninstalling ArcGIS GeoEvent Extension for Server.
2. Remove the folders from the following paths: C:\Program Files\ArcGIS\Server\GeoEventProcessor and C:\ProgramData\ESRI\GeoEventProcessor.

   Note:
   The ProgramData folder is a hidden folder. For more information refer to the following Microsoft 
   support document describes how to show hidden files and folders: Show hidden files.

3. Install ArcGIS GeoEvent Extension for Server. The steps in the following ArcGIS for Server document describe this in detail: Installing ArcGIS GeoEvent Extension for Server.