This installation requires a new license file

Last Published: April 25, 2020

Error Message

When opening ArcMap or Adding Data to an ArcMap layout, the following error may occur:

This installation requires a new license file.

Please check our web site at
to obtain a new license file, or call 1-888-377-4575 to speak
with a Customer Service Representative.

Clicking OK on this dialog causes ArcMap to exit.


The authorization information in the license file is corrupt, truncated, or otherwise incorrect.

Solution or Workaround

Obtain a new copy of the license file from ESRI Customer Service or by calling ESRI Customer Service directly at 1-888-377-4575.

Install this license in place of the existing one per the instructions in the license manager guide.

    Article ID:000008283

    • ArcMap

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