This application uses ctl3d32.dll which is not the correct version

Last Published: April 26, 2020

Error Message

After successfully installing ArcView 3.2, launching Crystal Reports setup produces this error message:

This application uses ctl3d32.dll which is not the correct version. This version is designed only for Windows NT Workstation.


Your system may be using an old version of the ctl3d32.dll, or missing it altogether.

Solution or Workaround

Place a ctl3d32.dll dated 5/11/98 or later in the ..\Win98\System directory. Your system may have several copies of this DLL located in other directories. Click Start > Find > Files or Folders to find them. If you can't find a good copy on your machine, check another machine, or extract a fresh copy directly from your Windows 98 CD. If some applications are returning DLL error messages, you need to replace the offending DLL files with fresh copies from your Windows 98 installation disk. This document outlines how to preform this operation for the ctl3d32.dll file.
Cause: DLL files may be missing, corrupted, or out dated.
The instructions below include making changes to essential parts of your operating system. It is recommended that you backup your operating system and files, including the registry, before proceeding. Consult with a qualified computer systems professional, if necessary.

Esri cannot guarantee results from incorrect modifications while following these instructions; therefore, use caution and proceed at your own risk.
1. Use Windows Explorer to create a new directory called extract1.
2. Locate the correct cabinet file on the Windows Installation CD and copy it to the extract1 directory.
For Windows 98, the ctl3d32.dll is located in the cabinet. For Windows 98 Second Edition, the ctl3d32.dll is located in the cabinet. You can find documentation about the location of other DLLs at the Microsoft Support site. See Related Information below.
3. Open a DOS Command Prompt window.
4. Use the extract command to extract the DLL from the CAB file.
C:\>extract <cabinet> <file.dll> [/L] <destination directory>
C:\>extract c:\extract1\ ctl3d32.dll /L c:\win98\system

Article ID:000002225

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