The software you are installing for this hardware...has not passed Windows Logo testing...

Last Published: April 25, 2020

Error Message

During the installation of ArcGIS Desktop on Windows XP the following error occurs:

The software you are installing for this hardware:
Universal Serial Bus controllers
has not passed Windows Logo testing to verify its compatibility with Windows XP.

Continuing the installation of this software may impair or destabilize the correct operation of your system either immediately or in the future. Microsoft strongly recommends that you stop this installation now and contact the hardware vendor for software that has passed Logo testing.


This message typically indicates that the driver manufacturer did not send it to Microsoft for testing, as is generally the case with drivers developed for Windows 2000. These drivers tend to work with Windows XP.

Solution or Workaround

The instructions below include making changes to essential parts of your operating system. It is recommended that you backup your operating system and files, including the registry, before proceeding. Consult with a qualified computer systems professional, if necessary.

Esri cannot guarantee results from incorrect modifications while following these instructions; therefore, use caution and proceed at your own risk.

Click the Continue Anyway button to continue the installation as the error should not affect software functionality.

Article ID:000006181

  • ArcMap 8 x
  • ArcMap 9 x
  • Legacy Products

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