The remote server returned an error: (407) Proxy Authentication Required

Last Published: April 26, 2020

Error Message

When using Operations Dashboard for ArcGIS and attempting to connect to a portal using a proxy, the following error is returned:

"The remote server returned an error: (407) Proxy Authentication Required."


By default, Operations Dashboard proxy authentication is turned off. It can be enabled through the config file.

Solution or Workaround

  1. Locate the file 'OperationsDashboard.exe.config'. Some folders are uniquely named, but the path should be similar to:


  2. Edit the OperationsDashboard.exe.config file and find the <> area.
  3. Uncomment the proxy tag, so it looks similar to the following:
    <defaultProxy enabled="true" useDefaultCredentials="true" >
    <proxy autoDetect="true" usesystemdefault="True"/>

  4. Log in to Operations Dashboard.

Article ID:000012718

  • Mobile Applications

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