The Preview Map and Define options in the ArcIMS Manager do not display images

Last Published: April 25, 2020


When using the ArcIMS Manager for the Microsoft .NET Framework, the Preview Map and Define options on the Layers tab do not display images for non-cached services. This problem occurs on Windows XP, Windows 2003, and on Vista/Windows 2008 when using the Classic mode of IIS 7.0.


The ArcIMS Manager application is referencing an incorrect DLL version.


  1. Navigate to the web.config file that is installed with the ArcIMS Manager application. The following is an example of this path:

  2. Open the web.config file in a text editor, such as Notepad.
  3. Search for the number 1542. The following line is located:

    <add verb="*" path="ESRI.ArcGIS.ADF.Web.UI.WebControls.MapHandler.ashx"
    ESRI.ArcGIS.ADF.Web.UI.WebControls, Version=,
    Culture=neutral, PublicKeyToken=8FC3CC631E44AD86" validate="false" />

  4. Replace the number 1542 with 1770.
  5. Save the changes and close the web.config file.

Article ID:000010064

  • Legacy Products

Receive notifications and find solutions for new or common issues

Get summarized answers and video solutions from our new AI chatbot.

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options