The page cannot be displayed

Last Published: April 25, 2020

Error Message

Double-clicking on the file ..\ArcGIS\Documentation\install_ArcGIS.html causes Internet Explorer to return the message "The page cannot be displayed."


This is a known issue. The shortcut points to the install_ArcGIS.htm file. It should be pointing to install_ArcGIS.html.

Solution or Workaround

You can access the installation guide by double-clicking the following file:


Article ID:000004386

  • ArcMap 8 x

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options

Discover more on this topic