When starting the ArcGIS Server Manager after installing Service Pack 2 or Service Pack 3 for ArcGIS Server 9.2, the following error message diplays:
"The ArcGIS Server Manager Service service on Local Computer started and then stopped.
Some services stop automatically if they have no work to do, for example, the Performance Logs and Alerts service."
The ArcGIS Server Manager Service and the ArcGIS Server Object Manager Service must be stopped prior to applying ArcGIS Server Service Pack 2 or Service Pack 3. If these services are not stopped, .jar files needed for proper functioning of ArcGIS Server are not copied to the appropriate installation location.
If the ArcGIS Server Manager Service Windows service is shutdown before installing SP2 or SP3, all files are updated correctly.
There are several ways to verify if this issue is being encountered. The three most common ways are as follows:
1. Verify that the following files are indeed missing (after deploying SP3 or SP2) under the $ARCGIS_HOME\java\manager\services\lib directory:
- arcgis_manager.jar (this is what causes the Manager failure)
- arcobjects.jar (missing this file manifests errors in SDK related tasks, such as customization)
- jpe2_sdk.jar (missing this file manifests errors in SDK related tasks, such as customization)
$ARCGIS_HOME refers to the ArcGIS Server installation directory (for example, C:\Program Files\ArcGIS)
This error only appears after an attempt to start the ArcGIS Server Manager Service service.
Event Type: Error
Event Source: ArcGIS Server Manager Service
Event Category: None
Event ID: xxxx
Time: xx:xx:xx XM
Description: The description for Event ID (xxxx) in Source (ArcGIS Server Manager Service) cannot be found.
The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer.
You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details.
The following information is part of the event: ArcGIS Server Manager Service.