ERROR

Sorry, an error has occurred. The application could not be installed because the installer file is damaged. Try obtaining a new installer file

Last Published: April 26, 2020

Error Message

When installing Esri Maps Designer for SAP BusinessObjects, the following error message may be returned:

"Sorry, an error has occurred. The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author."

Cause

This error may occur because of a corrupt download of the install files or the installer is on a network location.

Solution or Workaround

• Try re-downloading the file as it might be corrupted or there was an incomplete download.

• Copy the installer and run it locally rather than running the install from a network location.

    Article ID: 000012302

    Software:
    • Legacy Products

    Receive notifications and find solutions for new or common issues

    Get summarized answers and video solutions from our new AI chatbot.

    Download the Esri Support App

    Discover more on this topic

    Get help from ArcGIS experts

    Contact technical support

    Download the Esri Support App

    Go to download options