PROBLEM
When running Setup for an Esri product on Linux via VNC, the Setup window appears blank.
There is an issue when using certain VNC connection settings, specifically setting Color Depth to 32-bit, that cause the windows to render incorrectly as blank.
Updating the server’s VNC configuration to use 24-bit color depth, followed by a restart of the VNC server, fixes this issue.
The following example describes the steps to do this on a system using TigerVNC running on RedHat Enterprise Linux 8.
/etc/tigervnc/vncserver-config-defaults
Note: Saving these changes requires root privileges on most machines.
Note: Many Esri setups can be run silently via the command line. If this is preferable to updating your VNC settings, check the Setup for silent installation instructions by running './Setup -h' to see if a silent mode installation is provided.
Article ID: 000026659
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