Program Compatibility Assistant dialog box appears when installing SP1 or SP2 for Esri Production Mapping 10

Last Published: April 25, 2020


When installing service pack 1 or 2 for Esri Production Mapping 10, the Program Compatibility Assistant dialog box appears. The dialog box indicates that the ReviewerServiceUninstaller program may not have installed correctly. If the Cancel button is clicked, the service pack is prevented from installing. As a result, the Data Reviewer and Production Mapping extensions will not appear on the Extensions dialog.


This is a known issue. Reference bug number NIM069614 for updates on its status.


In the Program Compatibility Assistant dialog box, select 'This program installed correctly'.

    Article ID:000011282

    • ArcGIS Production Mapping

    Get help from ArcGIS experts

    Contact technical support

    Download the Esri Support App

    Go to download options

    Related Information

    Discover more on this topic