Product Compliance Check One or more version products

Last Published: April 26, 2020

Error Message

The following error message is displayed when trying to install an ArcGIS Desktop 9.1 Service Pack:

"Product Compliance Check
One or more version products"


One of the ArcGIS Desktop registry keys is corrupted.

Solution or Workaround

The instructions below include making changes to essential parts of your operating system. It is recommended that you backup your operating system and files, including the registry, before proceeding. Consult with a qualified computer systems professional, if necessary.

Esri cannot guarantee results from incorrect modifications while following these instructions; therefore, use caution and proceed at your own risk.
  1. Navigate to Start > Run, type regedit and click OK.
  2. Expand HKEY_LOCAL_MACHINE\Software\ESRI\ArcGIS.
  3. Look at the key RealVersion. If the Data is, proceed to the next step. If the Data is 9.1, contact ESRI Support for additional assistance.
  4. Right-click the ArcGIS folder, located in HKEY_LOCAL_MACHINE\Software\ESRI\, and select Delete.

Article ID:000008924

  • ArcMap 9 x

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