Web apps are unavailable in ArcGIS Online

Description

In ArcGIS Online, apps such as ArcGIS Dashboards and ArcGIS Story Maps can be accessed from the app launcher via the Apps button on the home page. However, in some instances, certain apps are unavailable in the app launcher.

Cause

The user type is Advanced. Editing or viewing capability is only supported by user types other than Advanced, such as Creator.

Solution or Workaround

1. In ArcGIS Online, on the Organization page, click the Members tab.
2. Find the administrator's username in the Search members section.
3. For User type, click the current user type of the user.
4. In the Manage user type / role for <username> window, under User type, click Advanced and select any other user type. In this example, Creator is selected.
5. Click Save.

The image below displays the previously unavailable apps in ArcGIS Online after changing the user type from Advanced to Creator.