Using ArcGIS in a Windows Terminal Server/Citrix XenApp environment

Description

Various issues can arise when running ArcGIS in a Windows Terminal Server/Citrix XenApp environment.

Cause

Although there are many potential causes, setup and configuration issues are the most common problems.

Solution or Workaround

Note:
These steps require access to the server's local console. Contact the system administrator, if necessary, to locate and gain access to the server.

1. Log in to the WTS server as the system's administrator or with administrative privileges.
2. Start an ArcGIS session locally. Do not start ArcGIS through WTS, Citrix Metaframe, or through a Citrix/RDP thin-client.
3. Reproduce the software issue.
4. If the problem occurs after following the above steps, please contact Esri Technical Support for assistance.
   
   • If the problem cannot be reproduced at the local console, then it is most likely not an Esri software issue. For these cases, please contact Microsoft or Citrix Technical Support.
   
   • In cases that appear to be a Citrix XenApp/Esri integration issue, contact Esri Enterprise Systems Lab personnel (sihelp@esri.com), as they may be able to assist in solving this issue. Past experience has shown that most problems encountered are not related to WTS or Citrix XenApp directly but are related to either a configuration issue, such as system permissions, or software issues that can also be reproduced in a non-WTS environment.
   

   Note:
   Esri Technical Support now supports ArcGIS Desktop 10 on Citrix XenApp 6. In cases that appear to be an ArcGIS Desktop 10 usage issue or an ArcGIS Desktop 10 issue specific to a Citrix XenApp 6 environment, please contact Esri Technical Support for assistance.