PROBLEM

Upgrading ArcGIS Pro returns Windows errors 2502 and 2503

Last Published: December 9, 2020

Description

When attempting to upgrade ArcGIS Pro using an executable file, the upgrade fails, and returns the following Windows error messages:

Error:   
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2502.
Error:   
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2503.

Cause

The Windows user account performing the upgrade does not have full permission to the Windows Temp folder.

Solution or Workaround

To resolve the issue, grant the Windows user account the necessary permissions to read and write data in the Windows Temp folder.

Note:
The following workaround may require administrative rights. Consult the organization's IT department for assistance.
  1. Launch Windows File Explorer.
  2. Navigate to C:\Windows. Right-click the Temp folder, and select Properties.
  3. Select the Security tab.
  4. Click Edit... to add the Windows user account to the Group or user names list.
Image of the Temp folder Properties window
Note:
If the Windows user account is present in the Group or user names list, proceed to Step 8.
  1. Click Add... to display the Select Users, Computers, Service Accounts, or Groups window.
Image of the Permissions for window
  1. Click Locations..., and select Entire Directory. Click OK.
  2. Enter the Windows user account name into the Enter the object names to select text box, and click Check Names. Click OK.
Image of the Select Users, Computers, Service Accounts, or Groups window
  1. Select the Windows user account from the Group or user names list.
  2. Under the Permissions for account_name list, check the Allow check boxes for the Read & execute, List folder contents, and Read options. Click Apply > OK.
Image of the Permissions for window

Article ID: 000024507

Software:
  • ArcGIS Pro 2 x

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