Unable to view images added from the Insert Picture dialog in ArcGIS Pro

Description

In ArcGIS Pro, images added to the layouts by double-clicking the images in the Insert Picture dialog box are not visible, as shown below.

Cause

• This is due to BUG-000151431 in ArcGIS Pro 3.0.
• The ArcGIS Pro installation is not completed.
• The ArcGIS Pro projects are corrupted.

Solution or Workaround

Depending on the cause, use one of the options below to resolve the issue.

Click only once when selecting the images in the Insert Picture dialog box

1. In ArcGIS Pro, on the top ribbon, click the Insert tab.
2. In the Graphics and Text gallery, click the Picture icon.
3. In the Insert Picture dialog box, search for the desired image and click the image once.
4. Click OK and add the image to the layout.

Warning: 
The instructions below include making changes to essential parts of the operating system. Esri recommends performing a backup of the operating system and files, including the registry, before proceeding. 

Esri cannot guarantee results from incorrect modifications while following these instructions. Exercise caution. Consult a qualified computer systems professional if necessary.

Restart ArcGIS Pro

Close the current session of ArcGIS Pro, and restart the local machine.

Repair ArcGIS Pro

1. On the local machine, type control panel in the search box on the taskbar. Select Control Panel.
2. Click Programs > Programs and Features.
3. Right-click ArcGIS Pro and select Repair. Select Change if Repair is not available.

Use ArcGIS Pro 3.1

Alternatively, upgrade ArcGIS Pro to version 3.1 if necessary. Perform a clean uninstall by referring to Esri Australia Technical Blog: Performing a clean uninstall of ArcGIS Pro. After performing a clean uninstall, download and install ArcGIS Pro 3.1.

The image below shows the selected image is visible in the layout.