PROBLEM
In some instances, when using Web AppBuilder for ArcGIS, the Save button is unavailable and edits cannot be saved, as shown in the image below.
Causes include, but are not limited to, the following known causes:
Depending on the cause, use one of the following solutions to resolve.
Reload the web app
Limit access to the web app to one user at a time
Ensure no other users are editing the web app simultaneously if the web app is a shared resource.
Check and replace the JSON of the web app
Replace the JSON of the web app using ArcGIS Online Assistant for a new configuration of the web app.
Warning: ArcGIS Online Assistant is outside the scope of Esri Technical Support. Technical Support is not liable for incorrect modifications using this tool.
Note: Save a copy of the original code before making changes to the JSON of the web app. Esri recommends changing the code on a copy of the web app instead of changing the original web app code.
Recreate the web app
Create a new web app with the required edits applied.
Note: This creates a new web app with a new URL.
Article ID: 000023192
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