PROBLEM
In some instances, when attempting to log in to ArcGIS Pro on a machine using valid credentials and ArcGIS Pro license, the following error messages are returned:
Error: The username you entered is not a member of this organization.
Error: The number of licenses assigned to users exceeds the number of licenses available in your organization. Please contact your administrator to reconfigure your organization's licenses.
Attempting to troubleshoot the issue by setting the ArcGIS Online website as a trusted site on the internet browser return ‘View Certificate’ warnings.
However, logging in to ArcGIS Pro on another machine using the same credentials is successful.
The ArcGIS Pro profile on the machine is corrupted.
To resolve this issue, complete the steps below. Perform a soft reset by renaming the roaming and local profiles, and editing the Windows registry for ArcGIS Online For Pro.
Rename the roaming and local profiles
C:\Users\YourUsername\AppData
Note: The AppData folder is hidden. To display hidden folders, refer to Microsoft Windows support: Show hidden files.
C:\Users\YourUsername\AppData\Roaming\Esri\ArcGISPro
C:\Users\YourUsername\AppData\Local\ESRI\ArcGISPro
Make edits in the Registry Editor
Warning: The instructions below include making changes to essential parts of the operating system. Esri recommends performing a backup of the operating system and files, including the registry, before proceeding. Esri cannot guarantee results from incorrect modifications while following these instructions. Exercise caution. Consult a qualified computer systems professional if necessary.
Note: Alternatively, if a soft reset does not resolve the issue, refer to Esri Belux: Clean uninstall of ArcGIS Pro for instructions to perform a clean uninstall of ArcGIS Pro.
Article ID: 000024480
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