PROBLEM

Unable to log in to ArcGIS Pro after changing the license level from ArcGIS Desktop Advanced to ArcGIS Desktop Basic

Last Published: May 26, 2021

Description

In some instances, after the license level is changed from Advanced to Basic, attempting to log in to ArcGIS Pro fails, and the following error message is returned:

Error:   
Your account is not licensed for ArcGIS Pro. Please ask your organization administrator to assign you an add-on ArcGIS Pro license or a user type that includes ArcGIS Pro (e.g., GIS Professional).

Refer to Error: Your account is not licensed for ArcGIS Pro for more information.

Cause

ArcGIS Online does not automatically update the organization member's user type when the license level has changed. In this example, the user type is not changed from GIS Professional Advanced to GIS Professional Basic. The member is not licensed for ArcGIS Pro until the appropriate user type is assigned for the member's license level.

Solution or Workaround

To resolve the issue, log in to ArcGIS Online and manually assign the user type by following the steps below.

  1. Log in to ArcGIS Online with administrative privileges.
  2. On the ArcGIS Online dashboard, navigate to Organization, and click Members.
  3. Select the desired member, and click the ellipsis icon the ellipsis icon.
  4. Click Manage user type.
Selecting a desired member and update the user type by clicking Manage user type
  1. Under User type, select the new user type. In this example, it is GIS Professional Basic.
  2. Click Save.
  3. Launch ArcGIS Pro, and log in as the member assigned with the new user type.

Article ID: 000025403

Software:
  • ArcGIS Online
  • ArcGIS Pro 2 8 x
  • ArcGIS Pro 2 7 x
  • ArcGIS Pro 2 x

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