PROBLEM

Unable to edit and submit individual survey records from Outbox in the ArcGIS Survey123 field app

Last Published: May 9, 2025

Description

In the ArcGIS Survey123 field app, survey records collected offline are stored in the Outbox. In some cases, once the internet connection is restored, records may require editing before submission. However, editing a record in the Outbox triggers the simultaneous submission of all stored surveys.

Cause

This is expected behavior because the ArcGIS Survey123 Outbox stores survey records ready for submission.

Solution or Workaround

Submit surveys individually by saving them in Drafts in the ArcGIS Survey123 field app.

Note: 
Ensure the ArcGIS Survey123 field app device has an active internet connection.
  1. On the My Survey123 page, select the survey to open it in the app.
  2. On the survey contents page, select Outbox.
The Outbox option in the survey's contents page
  1. On the Outbox page, select the survey record and in the Completed Survey dialog box, select Yes.
The Completed Survey dialog box
Note:
Edits can be made in Step 4 or Step 9.
  1. On the selected record page, tap the close button The close icon on the upper left of the page.
  2. In the Close Survey dialog box, select Save in Drafts.
The Close Survey dialog box
  1. Repeat Steps 3 through 5 to save all the survey records in Drafts.
  2. Tap the back button The back icon to return to the survey contents page.
  3. On the survey contents page, select Drafts.
The Drafts option in the survey's contents page
  1. On the Drafts page, select the survey record and tap the check mark The check mark icon on the lower right of the page.
  2. In the Survey Completed dialog box, select Send now.
The Survey Completed dialog box
Note: 
Optionally, each survey record in the Outbox can be edited and saved individually before submission. This enables modification of survey record before simultaneous online submission. Refer to ArcGIS Survey123: Submit survey results for instructions.

Article ID: 000034608

Software:
  • ArcGIS Survey123 Field App iOS
  • ArcGIS Survey123 Field App Android

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