Unable to edit a shared web map application created in a previous version of Portal for ArcGIS

Description

In Portal for ArcGIS, the administrator role has publisher privileges and privileges to manage the organization and other users. In some instances, after migrating to a new version of Portal for ArcGIS, a member newly assigned the administrator role is unable to edit a shared web map application when the owner of the referencing web map remains as the previous administrator from a previous version of Portal for ArcGIS.

Cause

• The web map application is referencing a web map with layers owned by another user.
• The Portal for ArcGIS upgrade process did not migrate the user or content items correctly.

Note:
Changing layer ownership changes ownership of the file from which the layer was created. When the owner of a hosted feature layer is changed, the ownership changes for its dependent hosted feature layer views.

Changing the owner of a layer does not change the owner of the maps and scenes in which the layer is used. Similarly, changing the owner of maps and scenes does not change the ownership of the layers inside them, nor does it change the owner of the apps in which the maps and scenes are used.

Solution or Workaround

1. Navigate to the ArcGIS Portal Directory using the following URL and log in as an administrator.

https://<webAdaptorHost>.<domain>.com/<webAdaptorName>/sharing/rest

2. Navigate to the ArcGIS Portal Directory User page of the previous administrator using the following URL.

https://<webAdaptorHost>.<domain>.com/<webAdaptorName>/sharing/rest/content/users/<oldAdministratorUserName>

3. Click the item under Items.

4. On the User Item page, scroll down and click Reassign Item.
5. Type the new administrator's username in the Target Username textbox, and click Reassign Item.

6. Reindex Portal for ArcGIS. Refer to How To: Manually rebuild the index in Portal for ArcGIS for instructions.