PROBLEM
Offline map areas in ArcGIS Online are designed for offline data editing in ArcGIS apps such as ArcGIS Field Maps or ArcGIS Survey123. This way, field workers or data editors have access to them when working in remote places without internet connection. In some cases, offline map areas cannot be created in ArcGIS Online, and the following error message is returned:
Error: Failed
Additionally, in the ArcGIS Field Maps web app, the Offline toggle button is disabled, and the following message is returned:
Error: An item in this map needs to be updated to enable offline mode
To create offline map areas on a web map, the layers and map must be enabled for offline use. However, in some cases, offline map areas cannot be created on web maps due to the following reasons:
Based on the cause, the following workarounds are applicable.
Change the transformation of the layer
Remove the sketch layer from the web map
Fix and republish the corrupted and broken layers
Corrupted or broken layers disrupt the creation of offline areas on web maps. To resolve the issue, remove or fix the problematic layers in ArcGIS Pro, and republish them to ArcGIS Online.
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