PROBLEM

Unable to create an ArcGIS Workflow Manager job when submitting a survey using Survey123

First Published: March 31, 2025
Last Published: June 4, 2026

Description

Creating an ArcGIS Workflow Manager job by submitting a survey in ArcGIS Survey123 fails and returns the following error:

Error:   
Survey submitted successfully, but an error occurred while triggering webhook. https://gisserver.domain.com/webadaptorname/workflow/webhooks/createJobFromSurveyResponse/<job
template id>
Failed to fetch
The error in ArcGIS Survey123

Cause

  • Multiple webhooks are enabled for the survey.
  • An incorrect web adaptor name was used in the payload URL for the webhook.

Solution or Workaround

Depending on the cause, the workflows provided are applicable.

Disable the unnecessary webhooks

  1. Open the Survey123 website.
  2. On the My Surveys tab, click the ellipses The ellipses icon button on the survey's card and select Settings.
  3. On the Settings tab, click Webhooks.
  4. Under Operations, click Edit The Edit icon for the preferred webhook.
  5. In the Edit Survey123 webhook pane, disable the Status button.
  6. Click Save.
Note: 
The following conditions are applicable to the second and third solutions.
• If Workflow Manager Server is installed on the hosting server machine, use the ArcGIS Server web adaptor. 
• If Workflow Manager Server is installed on a separate machine, use the web adaptor name assigned during the Workflow Manager Server installation.

Edit the payload URL in the existing webhook

  1. Repeat Steps 1 through 4 from the first solution.
  2. In the Edit Survey123 webhook pane, under Payload URL, specify the correct URL.
  3. Click Save.

Delete and recreate a new webhook

  1. Repeat Steps 1 through 3 from the first solution.
  2. Under Operations, click Delete The Delete icon > Yes for the preferred webhook.
  3. Create a new webhook. In ArcGIS Blog: Create ArcGIS Workflow Manager jobs using Survey123 webhooks, browse to Add a Webhook in Survey123 and refer to Steps 4 through 6 for instructions.

Article ID: 000035558

Software:
  • ArcGIS Workflow Manager for Server
  • ArcGIS Survey123

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