PROBLEM
Attempting to create a story map in Classic Story Maps or ArcGIS StoryMaps fails and returns the following error messages:
Error: An error has occurred The <story map template> builder is not supported at this display size. If possible, resize your browser to access the builder or please build your story on a device with a larger screen.
Error: This screen size is too small The story builder requires a certain amount of screen space. If you’re using a tablet, try rotating it to the landscape orientation, or try editing your story on a device with a larger screen.
The desktop or mobile device screen does not have sufficient screen space.
Reduce the zoom level of the web browser to provide ample space for the story map builder.
The image below shows the error message is returned when creating a new story map if the zoom level of the web browser is set to 150%.
The image below shows the story map appears when the zoom level is reduced to 80%.
Article ID: 000024635
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