Unable to change the ArcGIS Server’s config-store location

Description

Typically, the configuration store of ArcGIS Server can be relocated to a new directory by following the guidelines provided in the documentation: ArcGIS Server: Specify the configuration store location. However, there may be instances where changing the config store location via Server Manager and the Server Administrator directory is not possible. During such times, error messages similar to the following may be encountered:

Error:
ArcGIS Server site is currently being configured by another administrative operation. Please try again later.

Error:
Could not update config store connection on one or more machines within stipulated time. Please check the log for details.

Solution or Workaround

To resolve the issue, apply the steps below.

1. Take a backup of the machine.
2. Stop ArcGIS Server's Windows services.
3. Take a copy of the entire existing config store folder and paste it to the new location. Do not delete the original folder.
   • If the folder is located on a local drive but the environment has multiple machines, the config-store location must be shared across all machines on the network.
   • If the folder is located on a NAS or DFS, it must have administrative privileges and read/write access to ensure all machines in the environment can access it.
4. Open the config-store-connection.xml in Notepad++.
   • (Default location: C:\Program Files\ArcGIS\Server\framework\etc)
5. Change the connectionString property to the desired location. For example:

<properties>
<comment>Configuration Store Connection Information</comment>
<entry key="connectionString">\\host-name\arcgisserver\config-store</entry>

6. Relaunch config-store-connection.xml to confirm that the changes have been applied.
7. Once confirmed, start the ArcGIS Server services.
8. Once ArcGIS Server is up and running, check the config store location from ArcGIS Server Manager.