PROBLEM

Unable to add ArcGIS Living Atlas subscriber or premium content to Portal for ArcGIS Map Viewer

Last Published: September 12, 2023

Description

In Portal for ArcGIS, members of the portal organization can access content from ArcGIS Living Atlas by default without logging in with an ArcGIS Online organizational account. However, attempting to add a layer from ArcGIS Living Atlas subscriber or premium content to Map Viewer fails, and the following error message is returned:

Error:
The layer, <layer_name>, cannot be added to the map.
The error message displayed in Portal for ArcGIS Map Viewer.

Cause

Access to the subscriber or premium ArcGIS Living Atlas content is disabled in Portal for ArcGIS.

Solution or Workaround

To access ArcGIS Living Atlas subscriber or premium content in Portal for ArcGIS, log in with an ArcGIS Online organizational account when enabling access to the subscriber or premium content. Refer to Portal for ArcGIS: Enable access to subscriber or premium ArcGIS Living Atlas content for steps to do this.

The Living Atlas content configuration in Portal for ArcGIS.

Article ID: 000031024

Software:
  • Portal for ArcGIS
  • ArcGIS Enterprise 10 9 x
  • ArcGIS Enterprise 11 0
  • ArcGIS Enterprise 11 1
  • ArcGIS Living Atlas

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