Unable to add an ArcMap Service because ImageServerArcMap is not listed as a virtual server

Description

An ArcMap Service cannot be created because ImageServerArcMap is not listed as one of the virtual servers.

Cause

The ArcIMS ArcMap Server requires a license. If there is something wrong with the license configuration, ImageServerArcMap will not be among the listed virtual servers.

Solution or Workaround

• The License Manager (and all necessary ArcMap Server license files) is properly installed on the License Server machine.
• The hardware key is on the License Server machine.
• The machines housing the ArcMap Server have the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\ESRI\ARCIMS\LICENSE_SERVER = “@<license_server>” (e.g., @myserver).
• Please refer to the topic Installing ArcIMS ArcMap Server in the ArcIMS Installation documentation for more information.