Unable to access the Portal Administrator Directory

Description

Portal for ArcGIS administrators are unable to access the Portal Administrator Directory when connecting via an ArcGIS Web Adaptor or an HTTPS (7443) connection.

Note:
An example of the Portal Administrator Directory URL is: https://webadaptor.domain.com/arcgis/portaladmin

Cause

This issue may occur when an invalid certificate is used in the Portal for ArcGIS configuration file.

Solution or Workaround

1. Stop the Portal for ArcGIS Windows Service.

2. Navigate to C:\Program Files\ArcGIS\Portal\framework\runtime\tomcat\conf

3. Right-click the server file, and click Edit.

Note:
User must be an administrator to edit.

4. In Notepad, press Ctrl + F to open the Find dialog box and type keyAlias. The invalid certificate name is in quotes after the equal sign for this parameter, for example: keyAlias="CertificateName"

5. Change the certificate name to portal, which is the default certificate setting.

6. Click File > Save.

7. Restart the Portal for ArcGIS Windows Service.