Unable to access the ArcGIS Monitor site

Description

The ArcGIS Monitor site is inaccessible when attempting to access it. A variation of the "Unable to connect" message returns depending on the web browser used to access the ArcGIS Monitor site.

Cause

• The ArcGIS Monitor Server service is stopped.
• One or more of the ArcGIS Monitor Server processes are not running.
• The ArcGIS Monitor service account does not have permissions in the following directories:

C:\Program Files\ArcGIS\MonitorC:\Users\AppData\Local\ESRI\ArcGISMonitor

C:\Program Files\ArcGIS\Monitor

• The .env file within the configuration store folder is corrupted.
• The required port is closed.

Solution or Workaround

Depending on the cause, use one of the following workflows:

Start the ArcGIS Monitor Server service

1. In the Windows search bar, type services and click the Services icon.
2. In the Services window, navigate to the ArcGIS Monitor Server service and click Start.

Start the ArcGIS Monitor Server processes

1. In the Windows search bar, type task manager and click the Task Manager icon.

Note:
In the Processes tab of Task Manager, ArcGIS Monitor 2024.x has five instances of ArcGIS Monitor Server and one instance of ArcGIS Monitor Agent.

2. In Task Manager, click the Services tab.
3. Navigate to and right-click the arcgismonitorserver service.
4. Click Restart.

Grant the ArcGIS Server service account the necessary permission

Note:
The AppData folder is hidden by default. Refer to the Show hidden files drop-down in Microsoft Support: Common File Explorer options for instructions to display hidden folders.

1. On the ArcGIS Monitor Server machine, in File Explorer, navigate to the ArcGISMonitor folder, which by default is located in:

C:\Users\<ArcGIS Monitor Service Account>\AppData\Local\ESRI

2. Right-click the ArcGISMonitor folder and click Properties.
3. Click the Security tab and click Edit… to add the ArcGIS Monitor service account to the Group or user names: section.

Note:
If the ArcGIS Monitor account is listed in the Group or user names: section, proceed to Step 8.

4. In the Permissions for <folder_name> window, click Add… to display the Select Users, Computers, Service Accounts, or Groups window.
5. Click Locations… and select the machine name from the list. Click OK.
6. Type the relevant account name in the Enter the object names to select text box and click Check Names.

Note:
If the Multiple Names Found window is displayed, select the account name from the list, and click OK.

7. Click OK.
8. In the Permissions for <folder_name> window, select the account name from the Group or user names: section.
9. Under the Permissions for <account_name> section, check the Allow check box for the Full Control option.
10. Click Apply > OK.
11. Repeat Steps 1 through 10 on the Monitor folder, which by default is located in:

C:\Program Files\ArcGIS

Generate a new configuration store folder

1. In the Windows search bar, type services and click the Services icon.
2. In the Services window, navigate to the ArcGIS Monitor Server service and click Stop.

Note:
The AppData folder is hidden by default. Refer to the Show hidden files drop-down in Microsoft Support: Common File Explorer options for instructions to display hidden folders.

3. In File Explorer, navigate to the config-store-server folder, which by default is located in:

C:\Users\<ArcGIS Monitor Service Account>\AppData\Local\ESRI\ArcGISMonitor

4. Rename the config-store-server folder to config-store-server_OLD.
5. In the Windows search bar, type services and click the Services icon.
6. In the Services window, navigate to the ArcGIS Monitor Server service and click Start.

Enable the ports

Enable port 30443 (HTTPS) or 30080 (HTTP). Refer to ArcGIS Monitor: Ports used by ArcGIS Monitor for more information.

Note:
Contact the organization's IT personnel to enable port 30443 (HTTPS) or 30080 (HTTP).