Description
Portal for ArcGIS administrators are unable to access the Portal Administrator Directory when connecting via an ArcGIS Web Adaptor or an HTTPS (7443) connection.
Note:
An example of the Portal Administrator Directory URL is: https://webadaptor.domain.com/arcgis/portaladmin
Cause
This issue may occur when an invalid certificate is used in the Portal for ArcGIS configuration file.
Solution or Workaround
A possible workaround for this issue is to switch back to the default self-signed certificate, as follows:
- Stop the Portal for ArcGIS Windows Service.
- Navigate to C:\Program Files\ArcGIS\Portal\framework\runtime\tomcat\conf
- Right-click the server file, and click Edit.
Note:
User must be an administrator to edit.
- In Notepad, press Ctrl + F to open the Find dialog box and type keyAlias. The invalid certificate name is in quotes after the equal sign for this parameter, for example: keyAlias="CertificateName"
- Change the certificate name to portal, which is the default certificate setting.
- Click File > Save.
- Restart the Portal for ArcGIS Windows Service.