PROBLEM

Unable to access the Portal Administrator Directory

Last Published: April 25, 2020

Description

Portal for ArcGIS administrators are unable to access the Portal Administrator Directory when connecting via an ArcGIS Web Adaptor or an HTTPS (7443) connection.

Note:
An example of the Portal Administrator Directory URL is: https://webadaptor.domain.com/arcgis/portaladmin

Cause

This issue may occur when an invalid certificate is used in the Portal for ArcGIS configuration file.

Solution or Workaround

A possible workaround for this issue is to switch back to the default self-signed certificate, as follows:
  1. Stop the Portal for ArcGIS Windows Service.
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  1. Navigate to C:\Program Files\ArcGIS\Portal\framework\runtime\tomcat\conf
The URL path.
  1. Right-click the server file, and click Edit.
Notepad option Edit is selected.
Note:
User must be an administrator to edit.
  1. In Notepad, press Ctrl + F to open the Find dialog box and type keyAlias. The invalid certificate name is in quotes after the equal sign for this parameter, for example: keyAlias="CertificateName"
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  1. Change the certificate name to portal, which is the default certificate setting.
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  1. Click File > Save.
Save the changes in Notepad.
  1. Restart the Portal for ArcGIS Windows Service.
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Article ID: 000013721

Software:
  • Portal for ArcGIS

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