PROBLEM

Unable to access organization templates in ArcGIS QuickCapture

Last Published: September 2, 2022

Description

Organization templates are helpful when starting a new ArcGIS QuickCapture project. These templates may consist of a single ArcGIS QuickCapture project or a solution comprised of several components that cover a workflow from data collection to data visualization. Sometimes, organization templates cannot be accessed and the following error message is returned:

Error:
No templates available. Please contact your administrator for assistance
'No templates available. Please contact your administrator for assistance' message is returned

Cause

  • The sharing level of the ArcGIS QuickCapture projects saved is set to only the owner.
  • The ArcGIS QuickCapture projects are not saved in a group.

Solution or Workaround

Depending on the cause, use one of the solutions below to resolve the issue.

Edit the sharing level to 'Your organization'

  1. Open the ArcGIS QuickCapture project.
  2. Click the Share button. The Sharing pane is displayed.
  3. Under Sharing level, select Your organization.
  4. Click Save project and share.
The Sharing pane to be configured

Add the ArcGIS QuickCapture projects in the group

Note: 
This workflow is only applicable to organization administrators, or users with a role that can manage the organization's website settings. Refer to ArcGIS Online: User types, roles, and privileges for more information.
  1. Log in to ArcGIS Online. Click Groups.
  2. Create a new group or select an existing group. Refer to ArcGIS Online: Create groups to create a new group.
  3. Add the ArcGIS QuickCapture projects to the group. Refer to ArcGIS Online: Share items for instructions to add items to a group.
Add items to group in ArcGIS Online
  1. Log in to ArcGIS QuickCapture.
  2. Click the profile tab and select Organization Settings.
The Organization Settings in the profile tab
  1. Check the Organization templates check box.
  2. In the Organization templates drop-down menu, select the group containing the ArcGIS QuickCapture projects.
  3. Click Save.
Configuration of the Organization Settings
  1. Navigate to the ArcGIS QuickCapture homepage.
  2. Click New Project > Start from template.

On the FROM ORGANIZATION tab, the organization templates are accessible as shown in the image below.

The organization's templates are accessible

Article ID: 000028150

Software:
  • ArcGIS Online
  • ArcGIS QuickCapture

Receive notifications and find solutions for new or common issues

Get summarized answers and video solutions from our new AI chatbot.

Download the Esri Support App

Related Information

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options