The Microsoft Virtual Earth layer is not displaying in ArcMap


After upgrading ArcGIS Desktop from 9.3 to 9.3.1, Microsoft Virtual Earth layer is listed in the Table of Contents but the data does not display in Data View or Layout View.


At version 9.3.1, access to Microsoft Virtual Earth Services is included for ArcGIS Desktop/Engine users that are current on maintenance. However, a new license file is required to take advantage of this functionality. If Virtual Earth Services had been previously registered at 9.3, this registration is no longer valid.

Solution or Workaround

An updated license or authorization file is needed.

Refer to the related documents for instructions on how to register Microsoft Virtual Earth for ArcView and ArcEditor Single Use, Concurrent Use, and Engine licenses.

    Article ID:000010627

    • ArcMap 9 x

    Get help from ArcGIS experts

    Contact technical support

    Download the Esri Support App

    Go to download options

    Related Information

    Discover more on this topic