PROBLEM

The Hub site is not displayed on the Overview tab in ArcGIS Hub

Last Published: September 19, 2023

Description

The Hub site is not displayed on the Overview tab in ArcGIS Hub even though the site is listed in ArcGIS Online, as shown below.

Three Hub sites displayed in ArcGIS Online.
Two Hub sites displayed on the Overview tab in ArcGIS Hub.

Cause

In the JSON script of the Hub site, under the typeKeyword section, the Hub site is listed as 'hubPage' instead of 'hubSite'.

Solution or Workaround

Identify whether 'hubPage' is listed in the JSON script of the Hub site.

  1. Log in to ArcGIS Online and click Content > My Groups.
  2. Search for and click the Hub site application.
  3. On the item details page, right-click the page and select Inspect from the drop-down menu.
The Hub site with the drop-down menu from right-clicking.
  1. Click the Network tab.
The Network tab in the Inspects pane.
  1. Refresh the Hub site's item details page.
  2. Find the item ID of the Hub site in the Name column by referring to the URL at the top of the window. Click the item ID.
The item ID in the Name column.
  1. Click the Response tab.
  2. Search for hubPage in the JSON script.
The JSON script of the Hub site.

If the Hub site is listed as 'hubPage' instead of 'hubSite', use either one of the workarounds provided below.

  • Recreate the Hub site in ArcGIS Hub. Clone the Hub site in ArcGIS Hub to create a new version of the site and the items displayed on the layout. Refer to ArcGIS Hub: Clone a site for further instructions.
  • Edit the Hub site's JSON file in ArcGIS Online Assistant. This workaround is performed in ArcGIS Online Assistant as the JSON script cannot be edited in ArcGIS Online.
Warning: 
ArcGIS Online Assistant is not supported by Esri Support Services.
Warning: 
Esri does not recommend modifying the JSON script of the item as it may corrupt or break the item.
  1. Open and log in to ArcGIS Online Assistant.
  2. Click the I want to... drop-down menu and select View an Item's JSON.
The View an Item's JSON option from the drop-down list.
  1. In the item's list pane to the left of the page, search for and expand the Hub site.
  2. Click the Hub site with Hub Site Application.
  3. Click Edit JSON.
The JSON script of the Hub site in ArcGIS Online Assistant.
  1. Search for and replace hubPage with hubSite.
  2. Click JSON is valid. Click to save.
The JSON script of the Hub site changed.

The image below shows the Hub site, Hub Test, now displayed on the Overview tab in ArcGIS Hub.

All the Hub sites are displayed on the Overview tab in ArcGIS Hub.

Article ID: 000028046

Software:
  • Other
  • ArcGIS Online
  • Portal for ArcGIS

Receive notifications and find solutions for new or common issues

Get summarized answers and video solutions from our new AI chatbot.

Download the Esri Support App

Related Information

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options