The Change Owner option is not available in ArcGIS Online

Description

When a member leaves the organization, the administrator needs to transfer the content before the account of the member is deleted. However, at times, the Change Owner option is not displayed when changing the ownership of the web map as shown in the image below.

Cause

• The web map contains or contained offline map areas at one point. At times, even after identifying the web map and removing the offline areas from the web map, the Change Owner option is still not displayed. This may be due to a sudden connection cut when removing the offline areas, causing 'Offline Map Areas' to still be listed in the JSON script of the web map.
• The web map may be corrupted.

Solution or Workaround

Delete the offline areas from the web map

1. Log in to ArcGIS Online and click Content > My Content.
2. Search for and click the web map.
3. In the item details page, click Settings.
4. At the top of the page, click the Offline tab.
5. In the Offline Map Areas section, click Manage Offline Areas.
6. In the Offline map areas pane, check the offline areas check box and select Delete from the drop-down menu.
7. At the top-right corner of the page, click the Close button to return to the Settings page.
8. In the Offline section, disable the Enable offline mode toggle.
9. Click Save.

Note: 
If the issue still persists, contact Esri Support Services.

If the Change Owner option is still not displayed when changing the ownership of the web map, edit the web map's JSON file in ArcGIS Online Assistant. This workaround is done in ArcGIS Online Assistant as the JSON script cannot be edited directly in ArcGIS Online.

Warning:
ArcGIS Online Assistant is not supported by Esri.

Warning:
It is not recommended to modify the JSON script of the item as it may corrupt or break the item.

1. Log in to ArcGIS Online Assistant.
2. Select the I want to... drop-down menu and select View an Item's JSON.
3. In the item's list pane to the left of the page, expand the folder, and search for and click the web map.

4. Click Edit JSON, and search for the "Offline Map Areas" line.

5. Remove the "Offline Map Areas", line from the JSON script.
6. Click JSON is valid. Click to save.

Save a copy of the web map in ArcGIS Online

In ArcGIS Online, make a copy and save the map as a new web map using the 'Save as' option. Refer to ArcGIS Online: Save maps (Map Viewer) for further instructions.

The image below shows the Change Owner option displayed in ArcGIS Online.