Description
When a geoprocessing tool is launched a message appears
Navigation to the webpage was canceled
What can you try:
Retype the address.
and a dialog box opens:File Download
Do you want to open or save this file?
Name: MdDlgHelp.htm
Type: HTML Document
![[O-Image]](https://webapps-cdn.esri.com/CDN/support-site/technical-articles-images/000011144/00N39000003LL24-0EM39000000wdFV.png)
Cause
Program access and defaults are not set to Microsoft Windows.
Solution or Workaround
Setting the program access and defaults to Microsoft Windows allows ArcGIS to properly open geoprocessing tools.
- Close any running ArcGIS applications.
- For Windows XP: From the Start menu, open 'Set Program Access and Defaults'.
For Windows Vista / Windows 7: From the Start menu, open 'Default Programs' and click 'Set Program Access and Computer Defaults' in the next window.
![[O-Image]](https://webapps-cdn.esri.com/CDN/support-site/technical-articles-images/000011144/00N39000003LL2C-0EM39000000wdFW.png)
- Choose 'Microsoft Windows' and click OK.
![[O-Image]](https://webapps-cdn.esri.com/CDN/support-site/technical-articles-images/000011144/00N39000003LL2C-0EM39000000wdFU.png)
Geoprocessing tools should now open without the file download prompt.