Missing ESRIDefaultMarker font in Adobe Illustrator

Description

When exporting a map document to a .ai file, opening the file in Adobe Illustrator returns the following error:

Error:   
The document uses fonts that are currently not available on your computer.

Cause

The following are known causes for the error:

• The ESRIDefaultMarker font is not installed on the machine.
• Adobe Illustrator does not detect the ESRIDefaultMarker font. This can occur if the font is installed with a different version number.

Solution or Workaround

Use the following solutions depending on the cause of the error:

The ESRIDefaultMarker font is not installed on the machine

Follow the steps below to install the font.

1. With Windows Explorer, navigate to C:\Windows\Fonts.
2. Right-click the font file or folder (usually named Esri_<version number>.tff).
3. Click Install.
4. After installation is complete, restart the machine.

Adobe Illustrator does not detect the ESRIDefaultMarker font

1. Open the .ai file in Adobe Illustrator.
2. Navigate to Type > Find Font.
3. In the Replace with Font From section, select the missing ESRIDefaultMarker font from the Fonts in System list.
4. Click Done.