Map image displays in HTML viewer but not in ArcMap or ArcExplorer Java

Last Published: April 25, 2020


This problem is typically associated with the following behavior:

- Maps generated by the ImageServer or the ImageServerArcMap will display in an HTML Viewer.

- The same maps do not display in ArcExplorer Java or in ArcMap.

- In attempting to display a map in ArcExplorer Java, the ArcExplorer Message Console displays an error message which starts
with the statement, " no protocol:"


When creating an ArcIMS ImageServer or ImageServerArcMap service, an HTTP Location (URL) must be specified. Although ArcIMS allows relative URLs (for example: '/output' or '../../output'), they do not work with ArcExplorer or ArcMap.

Solution or Workaround

Use absolute URLs instead of relative URLs. Absolute URLs always contain an "http://" at the beginning followed by a complete URL to the output alias, also known as a virtual directory. For example, '' is an absolute URL.

    Article ID:000005519

    • Legacy Products

    Get help from ArcGIS experts

    Contact technical support

    Download the Esri Support App

    Go to download options

    Discover more on this topic