Inaccurate point location displayed on the ArcGIS Survey123 web map

Description

The default location recorded by survey submissions is displayed inaccurately on the web map when collected via the ArcGIS Survey123 web app or the ArcGIS Survey123 field app. This may result in misrepresentation of spatial data and reduce the accuracy of location-based insights. Refer to ArcGIS Survey123: Where are people capturing data? for more information.

Cause

Depending on the collection method, the cause may be different.

• If the ArcGIS Survey123 web app was used, the survey does not include any map questions. Unless the survey author enables device location capture using a map question with a point, the Survey123 web app records a default location of 0,0.
• If the ArcGIS Survey123 field app was used, location is not enabled in the survey, as a map question is not required.

Solution or Workaround

Depending on the cause, apply either of the following workarounds to resolve the issue.

Add a map question to the ArcGIS Survey123 web app

1. In a web browser, open ArcGIS Survey123.
2. In the My Surveys window, click Design on the survey.
3. In the survey window, on the Add tab, under Location, click Map.

4. On the Edit tab, under Default location, click Use device location and ask for location when opening this survey.

Note: 
To disable the visibility of the map question, on the Edit tab, under Behavior, uncheck Visible.

5. At the bottom of the Edit pane, click Save > Publish.
6. In the Publish Survey pane, click Publish.

Enable the location of the ArcGIS Survey123 field app

Ensure location services are enabled in the device settings by granting access to location. The following documentation provides instructions to enable location on various devices and browsers.

• Microsoft: Windows location service and privacy
• Apple Personal Safety User Guide: Manage Location Services settings
• Google Account Help: Manage your Android device’s location settings
• Samsung: How to activate my location and change settings for location permissions