Favorite topics are not being saved in the ArcGIS Desktop Help


The Favorites tab allows the save, and quick access, of commonly used topics in the ArcGIS Desktop Help. Sometimes, favorite topics are not saved after they have been added to the list, and do not appear the next time the help is opened.


If the ArcGIS Desktop Help is opened from the Help menu of an application, such as ArcMap or ArcCatalog, Favorites are lost if the application is closed before the help is closed.

Solution or Workaround

Select a solution below.

  • Close the Desktop Help before closing the ArcGIS application, which gives the help an opportunity to save any Favorites added in that session.
  • Open the Desktop Help from the Windows Start menu: Start > Programs > ArcGIS > ArcGIS Desktop Help > ArcGIS Desktop Help.
  • Use the online, Web-based version of the ArcGIS Desktop Help.

Article ID:000008465

  • ArcMap 9 x
  • ArcMap 8 x

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options

Discover more on this topic