Existing hosted features are unable to load or draw in Map Viewer

Description

Existing hosted features are unable to load or draw when attempting to view them in Portal for ArcGIS Map Viewer. The Data Store processes are running as normal on the host machine, and running the describedatastore bat file shows nothing out of the ordinary. However, the Data Store fails to validate in the Server Manager.

Cause

The Data Store is not functioning as expected. This could be the result of issues including:

• Network or communication issues.
• Patching or OS upgrades.
• Security or permissions updates.

Solution or Workaround

Apply the steps below to resolve the issue.

1. Stop and start the ArcGIS Data Store service from the host machine resolved this issue for the client. You should notice it is no longer running in the status column, as shown in the next image.

2. Wait a minute or two, and restart the ArcGIS Data Store service.

All ArcGIS Enterprise Managed Data Stores should now validate, as shown in the next image:

Summary

The client was not able to publish and hosted features did not load in the Map Viewer. The Data Store was not validating but the describe datastore batch file from the datastore command prompt tools was showing the service was healthy and operational. The correct Data Store processes were also present when inspecting the Task Manager details. Stopping the Data Store service on the host machine (distributed computing) and starting it back up after two minutes, allows the software to validate and function as expected.