PROBLEM

Drone2Map for ArcGIS license file overrides the ArcGIS Pro license file in ArcGIS License Manager 2018.1

Last Published: April 25, 2020

Description

A Drone2Map for ArcGIS license file generated from My Esri overrides ArcGIS Pro licenses when authorized on ArcGIS License Manager 2018.1. The licenses override one another, allowing only one to be used, and not both. This issue only occurs with license files containing a media access control (MAC) address.

Cause

The content of the Drone2Map for ArcGIS license file is incorrect, causing the license manager to read Drone2Map for ArcGIS licenses as ArcGIS Pro licenses. When authorizing using this license file, the license manager overrides existing ArcGIS Pro Named User licenses in the service.txt file.

Solution or Workaround

To circumvent the issue, follow the steps outlined below.
  1. Navigate to the Drone2Map for ArcGIS license file.
  2. Right-click the license file and select Edit. This opens the file in Notepad.
  3. Search for the following line:
INCREMENT Drone2MapN ArcGIS <version> <license expiry date>
  1. Edit the line to the following:
INCREMENT drone2MapN ArcGIS <version> <license expiry date>
  1. Click File > Save.
  2. Reauthorize the software using the saved license file.

Article ID:000020800

Software:
  • ArcGIS Drone2Map
  • ArcGIS Pro

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