ArcMap crashes when trying to start, but ArcCatalog starts correctly

Description

Note:
This article pertains to ArcGIS versions 9.x and 10. Later versions of ArcGIS may contain different functionality, as well as different names and locations for menus, commands and geoprocessing tools.

When starting ArcMap, a crash may occur. ArcCatalog and other ArcGIS Desktop applications start with no errors. The error can vary, including the following examples:

Error:
ArcMap.exe has generated a problem and needs to close

Error:
runtime error

Cause

The most likely cause is the current default printer. ArcMap checks the margin, page size, and resolution of the default printer when starting up. If the driver or printer returns bad information, this can cause ArcMap to crash.

Solution or Workaround

Use one of the following solutions below:

• Make another printer the default and try starting ArcMap again.
• Install a test printer, make it the default, and start ArcMap again. Refer to How to: Create a test printer and set it to be the default printer for Windows for more information on creating a test printer.