PROBLEM

1002: Internal error occurred in the Web service

Last Published: April 25, 2020

Description

A request to Route Finder Service returns the following error:"1002: Internal error occurred in the Web service"

Cause

There isn't a valid route between the stops. For example, attempting to route from Hawaii to a location in the continental United States will cause this error because it is not possible to drive between these points.

Solution or Workaround

Select route stops that are on the same street/ferry network.

    Article ID:000006346

    Software:
    • Legacy Products

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