PROBLEM

10.1 clients cannot connect to the License Manager

Description

10.1 clients cannot connect to the License Manager but 10.2 clients can.

Cause

If the client is set for IPv6 only, ArcGIS Administrator 10.1 cannot find the License Manager.

To determine if IPv6 is the cause, perform the following steps.

1. Open a command prompt window.
2. At the command prompt type:

tracert <LM_Server_Name>

3. Press Enter.

This should return the path to the License Manager along with the IPv4 address. If it returns the IPv6 address only, go to the site below and run the Microsoft utility to set the IPv4 over IPv6.

Solution or Workaround

Set the client machine for IPv4 over IPv6 per Microsoft KB 929852:

How to disable IP version 6 or its specific components in Windows

    Article ID:000011909

    Software:
    • ArcMap
    • ArcGIS Data Reviewer
    • ArcGIS Workflow Manager

    Get help from ArcGIS experts

    Contact technical support

    Download the Esri Support App

    Go to download options

    Discover more on this topic