Not able to access both single use and concurrent or floating use ArcGIS Desktop product licenses after installing ArcGIS Desktop 9.2 Service Pack 1

Last Published: April 25, 2020


After installing Service Pack 1 for ArcGIS Desktop 9.2, it is not possible to access the following:
- concurrent or floating use product licenses.
- registered single use licenses.

Both were accessible before installing 9.2 Service Pack 1.


This is a known problem.


Add a registry key.

  1. Navigate to Start > Run, type regedit and click OK.
  2. Expand HKEY_LOCAL_MACHINE\Software\ESRI\License.
  3. On the right hand side, right-click anywhere in the white, blank area and select New > String Value.
  4. To add ArcView Single Use:
    Value Name: SingleUse_Installed
    Value Data: Viewer

    To add ArcEditor Single Use:
    Value Name: SingleUse_Installed
    Value Data: Editor

    To add a concurrent or floating use product license (ArcInfo, ArcEditor or ArcView):
    Value Name: ArcGIS_Installed
    Value Data: TRUE
  5. Close the Registry Editor.
  6. Start the Desktop Administrator, select the 'Software Product' and select the appropriate product license. Be sure to also check that the 'License Manager' is set correctly.

Article ID:000009197

  • ArcMap 9 x

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