Problem: Newly Added Cache Scale is Not Available in the Manage Map Server Cache Tiles Too

Description

After adding a new scale to an existing cache, it is not listed in the Manage Map Server Cache Tiles tool.

Cause

When adding a new scale to a cache using the Manage Map Server Cache Scales tool, it is also necessary to enable the new scale in Service Properties dialog box.

Solution or Workaround

To make the new scale visible in the Manage Map Server Cache Tiles tool, it must be added to the existing scale using the Levels of Detail slider bar.

Open the Service Properties for the service by right-clicking the connection in ArcCatalog or in ArcGIS Server Manager.
Under Caching, adjust the Levels of Detail slider bar to include the new scale.