Network Analyst: HTML Documents with Maps saved from the Directions window do not display inset maps

Last Published: April 25, 2020


When using the Directions window 'Save As' option to save the contents as an HTML Document With Maps, hyperlinks to the inset maps are broken if the HTML document file name contains any non-ASCII characters.


The HTML and referenced image file names are generated incorrectly if they contain non-ASCII characters. As a result, Internet Explorer cannot locate the image files and display the inset maps.


Avoid using non-ASCII characters in the HTML document file names. Save the document with file names using ASCII characters only.

    Article ID:000007835

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