Maplex is copy protected by a hardware key

Last Published: April 25, 2020

Error Message

This message is returned when starting Maplex:

"Maplex is copy protected by
a hardware key that must be attached to your computer", then the "Password
override" window appears.


There are two possible causes:

1. The hardware key is not plugged in properly.

2. The Sentinel Driver needs to be installed.

Solution or Workaround

  1. Make sure the hardware key is plugged into the back of the computer. Restart Maplex.
  2. If the message occurs again, run the Maplex Hardware Key Program from the Start menu. This brings up the Sentinel Driver Setup Program. Select Install Sentinel Driver from the Functions menu, then restart the Maplex.

Article ID:000001999

  • Legacy Products

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